In an April 15 blog post, we asked you to answer the call for MTD’s annual phone survey. Research Survey Service conducted the survey and compiled results on the opinions of riders and non-riders, which were collected April 15-24, 2013. 323 residents aged 18 or older were interviewed. Of those surveyed, 212 were riders and 111 did not ride MTD. Here is a brief overview of the results.
Areas for Improvement
Below is a chart of attributes evaluated by respondents. Answers were only collected from riders.
We also asked what factors would cause an individual to start riding MTD or ride more often.
Image and General Questions
“What is the image that you have of MTD – would you personally rate it excellent, good, fair, or poor?”
Overall positive assessments, either excellent or good, made up 89 percent of 2013 respondents.
“Overall, how would you rate the way MTD is serving the Champaign-Urbana area?”
Overall positive assessments, either excellent or good, totaled 93 percent.
“Does anyone in the household ride MTD?”
2013 returned the highest amount of “yes” responses with 66 percent.
“Overall, how do you rate the experience of riding MTD? Very satisfied, somewhat satisfied, not very satisfied, or not very satisfied at all?”
Very satisfied and somewhat satisfied responses made up 98 percent for 2013.
Didn’t get a call? Don’t let that stop you! There are lots of feedback channels available year-round, including this blog. You’re also welcome to post your questions, comments, concerns, and feedback to Facebook and Twitter. The footer of our website, which displays on every single page, offers a link for feedback. There is another link that directs you to MTD’s “Contact” page which provides information for MTD’s senior staff and Board of Trustees.
Want to take it offline? No problem! You can call 217.384.8188 to speak to a supervisor Monday through Friday between the hours of 8 am and 5 pm. MTD staff and Board Members also welcome good ol’ fashioned snail mail.
Did you participate in this year’s survey? What areas do you think could use improvement?