April 18, 2014
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16 Pink Gets Updated

Roadwork on Windsor

The City of Champaign closed the bridge on Windsor Road over Interstate I-57 on April 1, 2014 to begin construction. The roadwork will widen the approaches to the bridge. The City’s press release details that construction will last through October 15, 2014 but Windsor is expected to reopen to traffic on August 15. The closure affects two MTD weekday daytime routes, the 14 Navy and the 16 Pink.

14 Navy

The Navy operates the following reroute until Windsor Road is reopened. In the morning, the 14E Navy operates Fields South to Windsor to Staley to Curtis to Duncan to Windsor to regular route. In the afternoon, the 14W Navy operates Windsor to Duncan to Curtis to Staley to Windsor to Fields South to regular route.

16 Pink

The Pink is much more affected by this closure. It is not possible to detour around the Windsor Road closure while maintaining 30-minute frequency. This hurts the Pink’s connection with the 5 GREENhopper at Fieldstone at Horizon Hobby.

MTD’s Operations Department was forced to reexamine the entire Pink schedule. If they put the route on 45-minute frequency, it would not reliably connect with the GREENhopper. This connection is essential for many Pink riders to reach their final destination.

Our planners returned with one hour frequency instead of 30 minutes, but every trip of the Pink will serve Country Fair. Fieldstone is only served by the GREENhopper, lacks bus stop amenities, and has few activities for waiting riders. Country Fair is a much preferred transfer location as several MTD routes serve the stop and there are greater frequencies, bus shelters, information boards, STOPwatch signage, and restaurants and businesses within walking distance.

The updated schedule and new routing are effective today, April 14. MTD will monitor the performance of the updated Pink and currently there is no end date set for the new schedule and routing.

"16 Pink" "route map"

The new 16 Pink route map, effective April 14, 2014.


"16 Pink" "schedule"

The new 16 Pink Schedule, effective April 14, operates with one hour frequencies.


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Green Light: Sustainability Leader

MTD shines a “green light” on our environment-focused efforts once a month on the blog. In honor of Earth Month and Earth Day, we’re going to do it twice in April!

"EMS Institute" "Lecture Hall"

The large lecture hall in Roanoke, Virginia used in the EMS Institute Workshops.

Our Sustainability and Transportation Planner Jane Sullivan, who is a frequent contributor to the blog, recently spoke as a guest lecturer at the Virginia Tech EMS Institute to the class of ten agencies and approximately 75 transit professionals. Why was she given this national stage? Part of Sullivan’s position focuses on MTD’s Environmental and Sustainability Management System (ESMS) and her duties as the Management Representative. Sullivan, along with MTD’s ESMS Team, helped the District’s ESMS become certified to ISO 14001:2004 standards. We’ve blogged about this topic frequently since 2011, when MTD sent a group of six employees to the same EMS Institute.

The ESMS Team attended four training workshops and was audited by our professors in February 2012. We took a suggestion from our transit peers and tapped the University of Illinois to find an intern who could assist us with the extra work. By the time the second and final audit was complete in May 2012, MTD had hired Sullivan full-time and we looked toward having our ESMS certified to the international, ISO 14001:2004 standard.

From Student to Teacher

“I attended APTA’s Sustainability Conference the summer after I was hired and met some people in a similar position as me,” recalls Sullivan. “These were transit professionals who were also hired to run their agency’s ESMS but hadn’t received any formal training.”

The group agreed that “it would be nice” to attend the ESMS Institute to learn about the 14001 ISO standard. When Sullivan relayed the story to her supervisor, Karl Gnadt Director of Market Development/Managing Director Designate, he surprised her with his response. “I told him the story just to share my conference experience, but he responded – let’s see if you can!”

The timing was serendipitous as the next round of the Institute began that same month. Sullivan was approved to audit the course which meant she would not be assigned homework but could attend all the lectures.

By the third workshop, Sullivan established herself as a peer expert. “I’ve made many transit contacts through the workshop. I have been contacted by ESMS Institute attendees with all kinds of questions – quick ones and detailed – and I view it was a great opportunity for MTD to be seen as a knowledge source in the transit community.”

Bob Herbert, Lead Instructor of the ESMS Institute, took note of Sullivan’s valued expertise and asked her to present on two topics at the most recent workshop in February: MTD’s experience with ISO 14001:2004 certification and executing one of the 17 standards, Management Review.

“I know how unfamiliar and overwhelmed MTD was when we started the ISO certification process, so I was glad to relieve some anxiety for the others,” says Sullivan. “Since the presentation, I’ve shared so many resources like our RFP [request for proposals], a list of qualified registrars, preparation documents I did for the auditor and just general information.”

"CUMTD" "fenceline" "ESMS" "diesel fuel dispensers"

Included in the ESMS fenceline are these diesel fuel dispensers. The team targeted these as a significant aspect.

Sullivan hopes to empower these transit agencies to commit to the environmental management system by going through with certification. “The certification is great for our local community and has major impacts on the environment and transit industry. MTD may be a little fish in the public transportation world, but these bigger fish are asking for and needing our help!” Sullivan enjoys providing support to her public transit peers and building relationships. “We’re helping these other agencies by sharing our work and experiences. And down the road, we may need something from them. So it’s nice to pay it forward.”

The spread of all this green is worth celebrating. So in honor of Earth Month, let’s keep rolling in the green!

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MTD Hosting National Conference

As in right now! The American Public Transportation Association (APTA) has brought their biennial Public Transportation & Universities Conference to Champaign. The festivities began Saturday, March 29 and continue through tomorrow, April 1. If you want to hear what the attendees are saying, check out the conference hashtag on Twitter: APTAuniversity14.

Last week, we blogged about our keynote speaker, Gil Penalosa from 8-80 Cities and his speaking engagements in the community. If you missed the event today at noon at the Champaign Public Library, you can head to the ACES Library for the 5 pm campus talk.

"APTA" "dinner" "bus"

Half of the group on their way back from tasty downtown Champaign eats!

So how’s the conference going? Over 125 people registered and they have traveled to C-U from all over the country!

Saturday evening we took over 60 people to a “Dine Around Downtown Champaign.” The group divided into six and dined on the local eats.

Yesterday, the program was full of speakers, sessions, and networking roundtables. Our own Jane Sullivan, Sustainability & Transportation Planner and frequent contributor to the blog, spoke in a sustainability session about MTD’s Environmental and Sustainability Management System (ESMS) and ISO 14001:2004 certification.

Below are pictures from the networking roundtables. The six topics were transitioning students with disabilities from high school to higher education; lasting student coalitions; transit access for community colleges, successful ridership trends; technology; and bikeshare programs. An expert in each topic moderated discussions and shared their experiences.

"APTA" "networking" "roundtables"

Networking Roundtable Discussions in action!

"APTA" "roundtables"

Attendees got the opportunity break into small groups and talk about six different topics for 15-minutes each.

This afternoon, attendees will go on a tour of MTD’s Maintenance Facility and Administration & Operations Building. The other half of the afternoon, attendees will explore campus on a scavenger hunt! MTD staff have identified four iconic campus locations and assigned attendees a task to accomplish at each. The groups will not only have to solve riddles at each location but use our bus routes to get there. If you see small groups of people holding over-sized bus maps, feel free to offer them some directions!

Tomorrow the conference will wrap with local motivational speaker, John Wright followed by a student panel. The panel will feature nearly a dozen students from across the country who serve in various capacities for their university. Some serve as liaisons between their university’s student government and the local transit agency while others actually operate buses on their campuses. Rachel Heller, University of Illinois Student Senate Representative and MTD liaison, will be speaking on the panel.

Thanks to the staff at the iHotel and Conference Center for providing a top-notch facility and making it easy for MTD and Champaign-Urbana to shine!

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MTD Hosting Gil Penalosa at APTA Conference

In six days, MTD will bring a national conference to Champaign-Urbana. The American Public Transportation Association (APTA) awarded MTD the hosting honors for their biennial Public Transportation and Universities Conference March 29 through April 1.

This conference brings together transportation providers like MTD that provide campus and community service. Attendees will also include agencies that operate university-only systems as well as systems run by students (check out UC Davis’ Unitrans). Over 100 university community transportation professionals, university/college officials and faculty, students, planners, and businesses supporting these services are registered to attend.

Gil Penalosa of 8-80 Cities

"Gil Penalosa" "8-80 Cities"

Gil Penalosa is the Executive Director of 8-80 Cities and the keynote speaker for APTA’s Public Transportation & Universities Conference.

The keynote speaker for the conference is Gil Penalosa, Executive Director of 8-80 Cities. Penalosa’s non-profit organization is based in Toronto, Canada where his team is “dedicated to contributing to the transformation of cities into places where people can walk, bike, access public transit and visit vibrant parks and public places.” Through engagement, 8-80 Cities strives to connect across sectors to “inspire the creation of cities that are easily accessible, safe and enjoyable for all.”

And that’s where their name comes in. “If you create a city that’s good for an 8 year old and good for an 80 year old, you will create a successful city for everyone. This is an 8-80 City.”

Here’s an excerpt of Penalosa’s bio:

Gil advises decision makers and communities on how to create vibrant cities and healthy communities for everyone regardless of social, economic, or ethnic background. His focus is the design and use of parks and streets as great public places, as well as sustainable mobility: walking, cycling and use of public transit.

As Executive Director of 8-80 Cities for the past 8 years, Gil has worked in over 150 different cities in all continents.

Gil also works as Urban Expert on Mobility and Citizen Engagement for the renowned Danish firm Gehl Architects. He serves on the Board of Directors of City Parks Alliance, USA, and is a Senior Advisor to StreetFilms in NYC, American Trails and America Walks. Gil holds an MBA from UCLA’s Anderson School of Management, where he recently was selected as one of the “100 Most Inspirational Alumni” in the school’s history. Last year he received the Queen Elizabeth II – Diamond Jubilee Medal, given by the Governor General of Canada, and was named one of the “Top 10 Most Influential Hispanic – Canadians.” 

Penalosa will address conference attendees on Sunday and then it’s your turn! MTD is facilitating two talks that are open to the public on Monday, March 31. The first will be at the Champaign Public Library from noon to 1 pm in the Robeson Room. You do not need to RSVP, but it is appreciated. Please see our Eventbrite for full details.

Gil Penalosa, flyer, presentation

Walking, Biking, and Public Transportation: Creating Vibrant and Healthy Communities

The second talk will be on campus at the ACES Library, Information, and Alumni Center located between Gregory and Peabody in Urbana, west of Dorner. Penalosa will give the same talk as at the Champaign Public Library but with a student focus. The event begins at 5 pm in the Heritage Room. Thanks to the Department of Urban & Regional Planning for helping make the event happen!

MTD invites community leaders, area developers, business owners, parents of school-age children, commuters, residents – EVERYONE – to attend one of these events. Creating vibrant and healthy communities with accessible options to walk, bike, or ride the bus stands to benefit everyone. Alternative transportation contributes to sustainable and healthy mobility that is often more social. It encourages parks and public spaces where pedestrians and cyclists feel safe to gather and travel.

Sold? Let us know which event you’re coming to in the comments and what you’re most interested in hearing Penalosa speak about.

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Spring Break Service Reductions 2014

Here we are, the week before the University of Illinois Spring Break, talking about service reductions. It’s predictable, but necessary. We’ll keep it brief this go around because we know you want to get out and enjoy the warmer weather!

"CUMTD" "MTD" "bus interior" "passengers"

Enjoy Spring Break, UI students. The Teal, and other campus focused routes, will miss you!

MTD service will operate regularly all day Friday, March 21, including late night and 335 SafeRides. Beginning at the start of Saturday, March 22 service, the 12/120 Teal begins operating 20-minute frequency and limited routing during the weekday daytime. The 13/130 Silver begins operating 20-minute frequency and limited routing during the evening, Saturday, and Sunday. The 22/220 Illini begins operating 30-minute frequency and limited routing during all day types. Regular Teal and Silver routing and frequency resume at the start of Sunday, March 30 service, as well as the full 220 Illini at 6 pm.

There is no late night service (after midnight) on the 50 Green, 100 Yellow, 120 Teal, 130 Silver, and 220 Illini. 335 SafeRides operates until 12AM and is served by one van. Designated pick up locations are not served. Full SafeRides and late night service resume the evening of Sunday, March 30.

Beginning at the start of Sunday, March 23 service, the 27/270 Air Bus will not operate. Air Bus service will resume Sunday, March 30.

The final reduction begins at the start of Monday, March 24 service when the 2 Red Express trips, designated with “L” and “U” footnotes, do not operate. Red Express trips will resume Monday, March 31.

Please remember that MTD will not operate on the Easter Holiday Sunday, April 20.

Happy (almost) Spring!

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Designing with the Developer

This post was originally published by Pixo Tech‘s Cate Kompare on March 7, 2014. It is being reblogged with permission.

Almost every Friday morning for the past few months Maya – our Creative Director – and I have been going over to the Champaign-Urbana Mass Transit District (MTD) with markers. Then we spend a couple hours drawing on the walls.

You may be asking yourself, “Has Pixo staff taken to defacing the property of others while on the clock?” The quick answer is yes, the longer (totally justifiable) answer is below.

"Pixo" "white board" "intranet"

Maya, Creative Director at Pixo drawing out intranet ideas.

At Pixo we are always working to improve our processes by trying out new ideas, and recently we’ve been having a lot of success with one technique in particular. Inspired by Gabby Hon’s talk at Prototype Camp 2013, “Co-Designing with the Client,” we’ve been co-designing!

This approach isn’t right for all projects, but we happened to have just the right one. MTD recently decided to implement a new intranet with our help. It is a cornerstone of their internal communication, allowing employees to message each other, manage reporting, and facilitate payroll requests — among other things. We began the project with a traditional research phase, interviewing employees to hear how they used the intranet and learning about ways to improve important utilities. We explored the need to balance administrative requirements with employee desires, while giving the whole thing a fresh new look that is easy to use.

We were fortunate enough to have an excellent partner in crime for the project. Ryan Blackman is MTD’s in-house developer. He has a strong understanding of the organization and is a compassionate advocate for the users. Additionally, Ryan is going to be building whatever we design, so he has a strong incentive to make sure that every aspect of the design makes sense for implementation.

"Pixo" "CUMTD" "intranet" "drawing"

Maya and Ryan, MTD’s Software Developer/Network Administrator mapping intranet possibilities.

At the beginning of each session we review an informal research brief and then the fun begins! Standing in front of the white board we draw, erase, draw again, and quickly iterate through ideas. Ryan immediately vetoes things that won’t work and fills in any knowledge gaps as they arise (sometimes that means calling in someone from the next office). We’ve been able to rapidly iron out snags and fill in details, quickly moving towards a cohesive design. Additionally, the design sessions are energizing, and, frankly, just plain fun. After each session we go back to Pixo with photos of our drawings in hand. Then we pull all our ideas into a wireframe that serves as a record of all our design decisions.

And the best part? We are delivering a design that we are proud of, the developer is on board with, and it’s totally under-budget.

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Green Light: Why is MTD Going Green?

This month’s Green Light was written by MTD’s Sustainability and Transportation Planner, Jane Sullivan.

"Illinois Terminal" "platform" "hybrid bus"

Illinois Terminal being served by an MTD hybrid bus.

Bitter temperatures and heavy snowfall can make it difficult for us to take time to appreciate our natural environment. Spring is right around the corner, though! This reminds us of how important it is to ensure that MTD’s activities, products, services, and facilities are sustainable.

MTD recognizes that our actions as a public transportation agency have an impact on the environment. Buses produce emissions, our facilities use energy, and our daily activities require resource consumption. Identifying this allows us to take our environmental commitment seriously. Why do we take this commitment seriously? Here are a few reasons…

To Benefit Our Bottom Line

Financial savings are directly associated with many of MTD’s sustainability projects.  We have watched our energy bill shrink as a result of a geothermal heating and cooling system installed at our Administration and Operations Facility in 2010. Waste oil heaters have allowed us to reuse oil from MTD’s vehicles since 2003, decreasing the need for traditional heating resources at the Maintenance Facility. With over half of MTD’s bus fleet consisting of diesel-electric hybrid buses, the amount of diesel fuel used by the fleet has greatly decreased.

"MTD Maintenance" "solar array"

A rooftop view of our Maintenance Department and its solar array.

Looking into the future allows us to see great potential for financial savings as well. An LED lighting retrofit at Illinois Terminal is nearing completion, and is expected to save over $20,000 annually. Installation of a 296.94 kilowatt solar array at our Maintenance Facility is expected to complete this year as well, allowing renewable solar energy to replace about 25 percent of the facility’s electric demand.

To Keep Ourselves Honest

We often boast about public transportation being a good choice for your wallet, your health, and the environment. These benefits can be maximized with an effort on our part. The availability of quality public transportation takes single-occupancy vehicles off of the road. This avoids unnecessary fuel usage and emissions. Environmentally sustainable improvements to our activities, products, and facilities allows us to say, honestly, that public transportation is a top environmentally friendly option.

Because it’s the Right Thing to Do

Not every single environmental change we initiate results in immediate financial benefits. Even though many upgrades are good for both the environment and the bottom line, MTD also makes these decisions for reasons beyond financial gain. We feel very fortunate for the support we receive from the local community. By monitoring, measuring, and improving the environmental impact of our activities, we are treating the community well in return. We want to do our part to make our local community more sustainable through what we do at MTD.

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Why It’s Important to Check a Bus Schedule

We love STOPwatch real-time. MTD began installation in 2003 and fully launched bus tracking to the public in 2005. Since then, MTD’s data use and ridership numbers have continuously increased.

"STOPwatch" "real-time"

STOPwatch real-time information displayed on our mobile website, m.cumtd.com.

MTD continues to set ridership records and we carried over 12.6 million passengers in the past 12 months. Texting and data requests to mobile applications continues to grow. And since 2005, we’ve gone from 44% of our customers being ‘very satisfied’ to 65%. The 2013 survey returned 98% of our customers saying they were very or somewhat satisfied.

We attribute some of our ridership and customer satisfaction successes to the availability of real-time.


There are caveats. Here are three reasons you should check an updated Maps & Schedules Book or the Maps & Schedules section on our website periodically.

1) “The website said the bus would be here at…” Hold up. Is your stop a timepoint or a stop in between? Read this post from October 2012 to learn why there is a difference and why it matters.

"Maps & Schedules Book" "read schedule"

Every MTD Maps & Schedules Book explains “How to Read a Schedule” in the introductory pages.

2) Schedules have a ton of useful information. So much information that not all of it can be conveyed through real-time and route descriptors. We know the schedules can be intimidating at first. That’s why we provide a guide in our Maps & Schedule Book on how to read a schedule (pictured). If you’re riding a route at a new time, take a few moments to check if the trip you’re taking is marked with a footnote. These are explained at the bottom of each schedule and may result in altered service paths or the route ending before you expect.

3) MTD’s service paths and frequencies are different depending on the day of the week as well as the time. The different daytypes include weekday daytime, weekday evening, weekday late night, Saturday daytime, Saturday evening, Saturday late night, Sunday daytime, and Sunday evening & late night. Not to mention the service reductions that happen every time here is a University of Illinois seasonal breaks.

When routes transition between daytypes, the routing and scheduled departures can break from their expected patterns. Buses need to be returned to HQ, operators need to switch shifts, and frequencies are reduced during the evenings and weekends. You can see the difference between daytypes on this section of our website. Don’t miss the system-wide maps for each daytype, they provide a great overview of what’s operating when.

Was this helpful? Were you persuaded to crack open a route schedule?

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New Operator Mentoring Program

"Illinois Terminal" "buses" "snow"

MTD buses serve the snowy platforms of Illinois Terminal.

You’ve heard us say it before, but being a bus operator is not an easy job. MTD drivers are certified professionals who juggle the demands of changing road conditions, passengers boarding and alighting, and surrounding traffic of varying sizes and speeds. So what’s it like to be a newbie?

“It can be stressful,” answers Jim Dhom, Safety and Training Director. “We throw a tremendous amount of information at them in training.”

The average operator is in training for eight weeks and logs 300 hours of driving time before they are cleared to operate in-service on their own. Dhom says this timeline goes beyond industry standards as most transit agencies execute a four to six week training program. Even with above average industry training time though, new operators can still struggle.

Extra Attention

Dhom maintains thorough accident data analysis and noticed operators in their first two years of service were incurring a higher rate of accidents than veteran operators. To give more attention to this at-risk group, Dhom implemented a mentoring program in 2008. The investment in time and resources has paid off.

The New Operator Mentoring Program was developed for new operators and their first twelve months following training. It involves a minimum of six safety evaluations, which are done when the operator is in-service. These “ride alongs” are conducted by MTD’s core classroom and road trainers. This select group of trainers are veteran operators who are certified by the State of Illinois to test and issue Commercial Driver’s Licenses Class A and B. They are also certified trainers of the Smith Defensive Driving System.

After six months of in-service driving, Dhom and his trainers bring them back into the classroom for a skills review as well as a not-in-service ride along. “This contact is to ensure the new operator remains focused on safety and skills taught during training,” says Dhom. “All these things help ease them into the demanding work they do.”

Dhom added that his core trainers give out their personal phone numbers to new operators with a “call if you need anything” sentiment.

"operator training" "trainers" "classroom"

Two core trainers pictured address a class of new operators.

Extra Safety

The New Operator Mentoring Program seems more valuable than ever as MTD is transporting record passenger loads and an unrelenting winter season (and now thundersnow?) this year. Since the program was instituted in 2008, the first year accident rate has gone down 63%.

“I believe this program has been pivotal in reducing the number of accidents,” says Dhom. “While it is another thing on top of our regular training and safety work, it’s proven to be worthwhile.”

Interested in taking on the rigors of bus operations? We’re hiring!

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How Do Buses Handle Potholes?

"12 Teal" "Orchard Downs" "winter"

The 12W Teal departs Orchard Downs as it serves cold and snowy streets.

The short answer – not well. While smaller transport modes like cars and bicycles can nimbly dodge these winter traps, large vehicles like garbage trucks, 18-wheelers, salt trucks, and buses cannot. Thankfully, the record ridership we’re seeing is taking more vehicles off the road as passengers opt for a shared ride.

Our area has seen heavy snowfalls and plummeting temperatures throughout this winter season and the roads reflect the numbers. Most roads around Champaign-Urbana are pocked, cracked, and demand vigilance.

“While buses, and every other vehicle on the road, do contribute to the wear and tear of our roads – we’re seeing a whole different aspect to the production of pot holes this year,” says Karl Gnadt Director of Market Development/Managing Director Designate. “The extreme temperatures we’ve experienced along with higher amounts of precipitation have really destroyed the pavement. In addition to that, the standards of the various infrastructures really come into play. Many roads in our community may meet minimum standards, but don’t meet what the environment demands.”

An Ode to the Leveling Valve

Operators are forced to stay on course when approaching a pothole for the safety of our passengers and surrounding traffic. Some may think our big buses and tires would easily roll over potholes,  but that’s not always the case. The bus part that suffers the most in a pothole interaction is the leveling valve.

The leveling valves are responsible for leveling the bus. There are air bags on every corner of the bus and the air within them control many things including the brakes, doors, and driver’s seat. The leveling valves respond to the demand of their surroundings because they’re connected to the bus axles as well as the frame. As needed, the leveling valves release air from the air bags (as well as take air in) in order to keep the bus level with the axles.

But when a bus rolls into a pot hole, the wheel is forced down into the road but the body of the bus stays level. The leveling valve link, being connected to the axle and the body, is forced to go two directions at once. And because that’s impossible, it can snap. The leveling valve disconnects and air is released from the air bag. The bus is left with a serious limp and must be taken out of service.

"bus storage" "extra buses"

MTD needs extra buses when scheduled service comes up, to train new operators, and for the unexpected like potholes.

Comes With the Territory

In most instances, the buses can be driven back to our Maintenance Department very slowly. Sometimes an MTD tow truck is required to haul the vehicle back. Either way a replacement vehicle is required and servicing must occur. If only the leveling valve needs replacement, service time is about 30 to 45 minutes.

“This time of year, we always keep extra leveling valves in stock,” says Dave Moore Maintenance Director. “We usually don’t have these issues until later in the winter season, but this year we’re up 25% of cases like this.”

Thanks to the area’s public works departments for getting the potholes filled. It is a major undertaking this season and added stress to the demand of snow removal and salting.

How do you think MTD is handling this treacherous winter? Are you riding the bus more this season?

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Champaign-Urbana Mass Transit District
1101 East University Avenue
Urbana, IL 61802-2009
(217) 384-8188
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